Travellers
It has never been easier to validate your shopping purchases and receive your tax refund.
If Vienna International Airport is your exit point from the EU, proceed to the DEV (Digital Export Validation) area if your items are in your:
Check-in luggage: proceed to a DEV area before checking in
Carry-on luggage: proceed to the DEV area near your departure gate
To receive your Customs validation for tax free shopping from any EU country, you must use one of the following services:
SELF-SERVICE MOBILE DEVICE
- Connect to the Tax Free DEV Wi-Fi & scan the QR-Code
- Scan your passport (or enter your details manually)
- Review your purchases displayed on your mobile device
- Complete all further details
✅ Your export has been approved
❌👮♂️ Inspection needed – proceed to a Customs’ counter in the DEV area.
SELF-SERVICE DEV KIOSKS
- Scan your passport and boarding card at a self-service kiosk.
- Your purchases will be displayed on the screen.
- Review your purchases displayed on the kiosk
- Complete all further details
✅ Your export has been approved
❌👮♂️ Inspection needed – proceed to a Customs’ counter in the DEV area.
UNABLE TO FIND YOUR PURCHASES VIA SELF-SERVICE?
Unable to find your purchases via self-service?
- Proceed to a counter in the DEV area for assistance.
- Please note a fee applies and only non-cash payment is possible.
HOW TO GET YOUR TAX REFUND
Service charges
| Fee | Service per | |
|---|---|---|
| - | Digital Transaction* | According to the agreement between DEV and your Tax-Free provider |
| 7 € | Non-Digital Transaction** | DEV charges the passenger at the airport |
*Digital transaction means that completely all mandatory data fields required by Austrian regulation were sent to DEV’s digital export validation system, so this transaction is available for self-service validation process (mobile or kiosk) at Vienna airport.
**Non-digital transaction means that all or some mandatory data fields required by Austrian regulation are missing and were not sent to DEV’s digital export validation system. These missing data fields need to be manually filled-in by DEV personnel at DEV counter at Vienna airport and export validation to be done at DEV counter.
The charges apply from 15.02.2023.
For more information, please contact us: info@digitalexportvalidation.com